Refund policy

At Agartha Cards, we want you to be satisfied with your purchase. If a product does not meet your expectations for any reason, you may return it within 14 days of receiving your shipment, in accordance with applicable law.

To initiate a return, please contact us at info@agarthacards.com and provide your order number and the reason for the return.

Return Conditions

For a return to be approved, the product must be:

• returned no later than 14 days after receipt of the shipment,
  
• unused and undamaged,
  
• in its original packaging,
  
• accompanied by all included accessories, if applicable.
  

Sealed TCG Products

Due to the nature of collectible trading cards, returns are not possible for products where the original protective seal has been removed or damaged.

This applies in particular to:

• Booster Packs,
  
• Booster Boxes,
  
• Elite Trainer Boxes (ETBs),
  
• Collection Boxes,
  
• Bundle products,
  
• other sealed products.
  

Once a product has been opened, it is considered used, and a return due to a change of mind is no longer possible.

Individual Cards (Singles)

Individual cards may only be returned or subject to a claim in the following cases:

• you received the wrong card,
  
• the card's condition significantly differs from the condition described,
  
• the product was damaged prior to delivery or during order preparation.
  

Minor manufacturing imperfections, such as centering, printing variations, or other manufacturer defects, are not considered product defects.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the shipment.

Please include:

• your order number,
  
• a brief description of the issue,
  
• photographs of the product and packaging.
  

Each claim will be reviewed individually, and we will seek the most appropriate solution.

Return Shipping Costs

If the return is initiated due to withdrawal from the contract, the customer is responsible for the return shipping costs.

If we sent the wrong product or the product was damaged due to our fault, we will cover the return shipping costs.

Refunds

Once we receive and inspect the returned product, we will notify you of our decision by email.

If the return is approved, the refund will be issued using the same payment method used for the original purchase, within the period prescribed by applicable law.

Pre-Orders

A pre-order may be cancelled at any time until the order has been shipped.

Product release dates are estimates and may change due to circumstances involving the manufacturer or distributor. In the event of delays, we will notify customers as soon as possible.

Contact

For any questions regarding returns, claims, or orders, please contact us at:

info@agarthacards.com