Shipping policy

Orders are usually prepared and shipped within 1–3 business days after payment has been received.

Exceptions may include high order volumes, the release of new TCG products, pre-orders, or special promotions, which may result in longer processing times.

Delivery Within Slovenia

We ship orders through trusted delivery partners, such as:

• GLS
  
• Pošta Slovenije
  

The estimated delivery time within Slovenia is usually 1–3 business days after the order has been shipped.

Delivery Within the European Union

We also offer delivery to countries within the European Union.

Delivery times depend on the destination country and the selected shipping method. The estimated delivery time is usually 3–10 business days after the order has been shipped.

Shipping Costs

Shipping costs are calculated based on:

• destination country,
  
• weight and size of the package,
  
• selected shipping method.
  

The exact shipping cost will be displayed before completing your purchase.

Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if tracking is available for your shipment.

Secure Packaging

We package collectible cards and TCG products carefully to protect them from damage during transport.

When shipping cards, we use appropriate protective materials, such as:

• protective sleeves,
  
• toploaders,
  
• cardboard protection,
  
• suitable packaging depending on the type of product.
  

Damaged Shipments

If your package is visibly damaged upon delivery, we recommend that you:

1. photograph the damage,
   
2. keep the package and packaging materials,
   
3. contact us as soon as possible at info@agarthacards.com.
   

We will review the situation with you and help resolve the issue.

Lost Shipments

Once an order has been handed over to the delivery service, the selected delivery partner is responsible for the delivery.

If your shipment does not arrive within the expected timeframe, please contact us and we will help you check the status of the shipment.

Pre-Orders

For pre-orders, products are shipped once the stock has arrived.

Estimated release dates are for informational purposes only and may change due to circumstances involving the manufacturer or distributor.

If an order contains multiple products with different release dates, we reserve the right to ship the order together once all products are available, unless otherwise agreed.

Contact

For any additional questions regarding delivery, please contact us at:

info@agarthacards.com